Responsible Gaming
Gaming Should Be Entertainment
At Concert Coquitlam, we believe that online casino gaming should be enjoyed as entertainment only. Gambling is never a way to earn money or solve financial problems. Please play responsibly and within your means.
If you find yourself struggling with your gaming habits, help is available.
Age Verification
You must be 18 years of age or older (or the legal gambling age in your province) to participate in online casino gaming in Canada. It is your responsibility to ensure you meet these age requirements before playing.
Warning Signs of Problem Gambling
Do any of these apply to you? If so, problem gambling may be an issue:
- Chasing losses by gambling more to recover money lost
- Spending more time or money gambling than intended
- Hiding gambling activities or lying about the amount you gamble
- Neglecting family, work, or other responsibilities due to gambling
- Gambling to escape problems, stress, or negative emotions
- Borrowing money to fund gambling activities
- Experiencing anxiety or irritability when trying to stop or reduce gambling
- Failing to cut back despite wanting to
- Jeopardizing relationships, education, or career opportunities
If you recognize any of these signs, reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
Many online casinos offer built-in tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
- Loss Limits: Set a maximum amount you're willing to lose in a session or period
- Time Limits: Set automatic reminders or session timeouts
- Reality Checks: Receive periodic notifications about your gaming duration and spending
- Self-Exclusion: Voluntarily exclude yourself from accessing casino accounts for a set period
Use these features proactively to stay in control of your gaming experience.
Get Help – Support Organizations
If you or someone you know needs help with problem gambling, the following organizations provide free, confidential support:
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Comprehensive resources and support for Canadians - Problem Gambling Institute of Ontario
Offers counselling and support services across Ontario
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free counselling and support - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Information and counselling services - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Helpline and resources
If You Need Help
Don't struggle alone. If you believe you may have a problem with gambling, or if someone you care about does, please reach out to one of the support organizations listed above. Help is confidential, free, and available.
Your wellbeing matters. Recovery is possible.